Terms of Service

By accessing or using Segment8's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not access or use our services. Segment8 reserves the right to modify these terms at any time. We will notify you of material changes, and changes will take effect on the date specified in the updated Terms. Your continued use of the service after the effective date will constitute your acceptance of the modified terms. In the event of a conflict between these Terms and a separately executed License Agreement, the License Agreement shall prevail.

Segment8 provides a GTM management platform ('Service') that enables users to create, store, and manage competitive intelligence, messaging frameworks, and go-to-market strategies. The Service is made available to you via web browsers or mobile applications, subject to these Terms.

To access certain features of the Service, you must register for an account. You agree to provide accurate and complete information during the registration process and to update such information to keep it accurate and current. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify Segment8 immediately of any unauthorized use of your account or any other breach of security.

Certain features of the Service require a paid subscription. By subscribing to a paid plan, you agree to pay all fees in accordance with the pricing and terms presented to you at the time of purchase. Fees are non-refundable except as expressly set forth in these Terms or as required by applicable law. Segment8 reserves the right to modify its fees and billing methods at any time, with notice provided to subscribers before such changes take effect. Fee changes will apply at the start of the next billing cycle or renewal term.

You retain all ownership rights to any content you create, upload, or store on the Service ('User Content'). By submitting User Content to Segment8, you grant Segment8 a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content solely within the Service to authorised users, to provide, maintain, and support the Service in accordance with this Agreement. You represent and warrant that you have all rights necessary to grant these rights to Segment8 and that your User Content does not violate any third-party rights or applicable laws.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to: (a) Use the Service for any illegal or unauthorized purpose. (b) Transmit any harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable content. (c) Attempt to gain unauthorized access to any portion of the Service or any other systems or networks. (d) Use the Service to transmit any unsolicited commercial communications. (e) Reverse engineer, decompile, or disassemble any portion of the Service.

Segment8 takes data privacy and security seriously. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Certain features may involve AI-assisted processing as described in our Privacy Policy and Data Processing Addendum. AI-assisted processing occurs only where a feature explicitly requires it. Customer Content is not used to train machine learning models. Segment8 operates security controls designed to protect the Service, including traffic filtering, vulnerability monitoring, and abuse prevention mechanisms. Segment8 may take reasonable actions, including rate limiting, traffic blocking, or temporary service restrictions, where necessary to maintain the security, integrity, or availability of the Service. We implement industry-standard security measures to protect your data, but we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

The Service and its original content, features, and functionality are and will remain the exclusive property of Segment8 and its licensors. The Service is protected by copyright, trademark, and other laws. You may not duplicate, copy, or reuse any portion of the HTML/CSS, JavaScript, or visual design elements without express written permission from Segment8.

Segment8 respects the intellectual property rights of others and expects users to do the same. If you believe that content hosted on the Service infringes your copyright, you may submit a written notice to us that includes: (a) Identification of the copyrighted work claimed to have been infringed. (b) Identification of the material claimed to be infringing and sufficient information to locate it. (c) Your contact information. (d) A statement that you have a good faith belief that the use is not authorised. (e) A statement that the information in the notice is accurate. Upon receipt of a valid notice, Segment8 may remove or disable access to the allegedly infringing content and may take appropriate action against repeat infringers, including termination of accounts. Segment8 may remove content that it reasonably believes infringes intellectual property rights, with or without prior notice. Notices should be sent to: [email protected].

Our Service may contain links to third-party websites or services that are not owned or controlled by Segment8. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Segment8 shall not be responsible or liable for any damage or loss caused by your use of any third-party content, goods, or services.

We use commercially reasonable efforts to maintain high availability of our Service, but we do not guarantee that the Service will be available at all times. The Service may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. Segment8 reserves the right to modify, suspend, or discontinue the Service with reasonable notice where practicable, except in cases of emergency or security concerns. Segment8 may implement reasonable security measures, including but not limited to rate limiting, traffic filtering, IP address blocking, and temporary service suspension, as necessary to protect the Service, its infrastructure, and its users from actual or suspected security threats, including denial-of-service (DDoS) attacks and other abusive or malicious traffic. Segment8 shall not be liable for any damages arising from actions taken in good faith to prevent or mitigate such security threats.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SEGMENT8 SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE. Segment8's total aggregate liability under these Terms shall not exceed the total fees paid by you in the three months preceding the claim. Liability limits in the License Agreement, where applicable, shall govern. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

You agree to defend, indemnify, and hold harmless Segment8, its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms or your use of the Service.

These Terms shall be interpreted and governed by the laws of England and Wales. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of London, UK, and you hereby consent to the jurisdiction of such courts.

You represent and warrant that you are not located in, organised under the laws of, or ordinarily resident in any jurisdiction subject to comprehensive trade sanctions or export restrictions under applicable laws, including those administered by the United Kingdom, European Union, United States, or United Nations. Segment8 reserves the right to restrict, suspend, or refuse access to the Service where required to comply with applicable export control, sanctions, or trade laws, or where providing the Service would pose legal, regulatory, or security risk. Segment8 may refuse or terminate access to the Service where use would reasonably expose Segment8 to legal, regulatory, security, or reputational risk.

If you have any questions about these Terms of Service, please contact us at: Email: [email protected]. Address: Segment8 Ltd., 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE. We will respond to your inquiry within 30 days of receipt.